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The 3 biggest must-do’s for Client Support

When it comes to service, every client has different needs and requires different ways of thinking to produce the desired end product. Some need more hands on time while others don’t require as much attention. However, there are three definite must do’s for every client, regardless of what you’re doing for them.

Overcommunicate

Some of us love over-communicating. Others wish there was a way to filter it out like spam emails in our inboxes. But when it comes to handling a client and keeping them as happy as possible, you need to over-communicate. You need to reach out to them daily, if not multiple times a day depending on what kind of project it is. It’s always better to over-communicate than to under-communicate and miss something important, which will delay the end result.

Call instead of email

 If there’s something you desperately need to have cleared up, don’t spend hours going back and forth with emails. Bite the metaphorical bullet if you don’t like speaking on the phone and give the client a call. It’s better practice, it makes you seem more approachable and will, most of the time, give you better insight to all the questions you have at that moment.

Keep a Calendar

It doesn’t matter if you write it down or use an app, always map out your days with an organizational tool. It doesn’t matter how good you are at remembering things, you’re always going to miss something. Find a good way to organize upcoming days and appointments. This will help you refocus if you’re stressed and plan accordingly the day before.

 

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